Shipping & Returns

Shipping Policy

At Titanium Dynamics, we understand how important it is to receive your products quickly and safely. We are committed to providing fast and reliable shipping for all orders, ensuring that your components reach you in perfect condition, no matter where you are.

Order Processing Time

Once your order is placed, it typically takes 1–2 business days to process and prepare it for shipping. This does not include weekends or holidays. You will receive a confirmation email with tracking information once your order is dispatched. If there are any unexpected delays in processing, we will notify you promptly.

Domestic Shipping

We ship throughout the United States and offer various shipping options to meet your needs, including Standard Shipping, Expedited Shipping, and Overnight Shipping. The shipping cost will be calculated based on the size, weight, and delivery location of your order.

Standard Shipping: Delivery typically takes between 5–7 business days.
Expedited Shipping: Delivery typically takes 2–3 business days.
Overnight Shipping: Next-day delivery is available for orders placed before 12 PM EST (Monday–Friday).

Please note: Business days refer to weekdays, excluding holidays.

International Shipping

We are proud to offer international shipping to select countries. However, please be aware that shipping fees, customs duties, and taxes are not included in the purchase price and are the responsibility of the recipient. These charges vary by destination, so we recommend checking with your local customs office before placing an order.

International shipping times vary depending on your location, but delivery usually takes between 7–15 business days. You will receive a tracking number once your order is dispatched.

Order Tracking

Once your order ships, we will provide a tracking number via email, so you can monitor your shipment’s progress. You can track your order directly on the carrier’s website. If you encounter any issues with tracking, feel free to contact our customer support team.

Shipping Delays

While we strive to deliver all orders promptly, unforeseen circumstances such as weather delays, customs clearance, or shipping carrier issues can occasionally affect delivery times. We appreciate your patience and understanding and will provide you with updates if any delays occur.

Damaged or Lost Shipments

In the unlikely event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.

Return Policy

We want you to be completely satisfied with your purchase from Titanium Dynamics. If for any reason you are not happy with your order, we offer a straightforward and customer-friendly return policy to make the process easy.

Return Window

You can return most items within 30 days of receiving your order for a credit or exchange. After this period, returns will not be accepted unless there is a defect or error with the product. Please note that custom-made or personalized items are not eligible for return unless they are defective or incorrect.

Return Eligibility

To be eligible for a return, the item must meet the following criteria:

The item is unused and in new condition.
The item is in its original packaging, including all accessories, documentation, and tags.
The return is requested within 30 days of receiving the product.

If the item is opened or used, it may not be eligible for return unless defective.

How to Initiate a Return

To initiate a return, please contact our customer support team at sales@titaniumdynamics with your order details. Once your return request is approved, we will provide you with detailed instructions on how to send the product back to us.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error with your order. In those cases, we will cover the return shipping costs.

Refunds and Processing Time

Once we receive and inspect your returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method. Please allow 7–10 business days for the refund to appear in your account after we have processed it.

Credit Card Payments: Refunds will be credited back to the original card used at checkout.
PayPal/Other Methods: Refunds will be issued to the same account used for the purchase.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our support team as soon as possible. We’ll assist you in facilitating the exchange, and any price differences will be processed at the time of exchange.

Defective or Incorrect Items

If you received a defective or incorrect item, we sincerely apologize for the inconvenience. Please contact us immediately so that we can resolve the issue as quickly as possible. In such cases:

We will cover the cost of return shipping.
We will send a replacement or issue a full refund as soon as possible.

Our goal is to ensure you are completely satisfied with your purchase, and we will work diligently to make things right.

Additional Information

Restocking Fees: In some cases, a small restocking fee of 15% may apply for returns that are not defective, damaged, or incorrectly shipped.
Non-returnable Items: Due to the nature of certain products (such as custom items or those clearly marked as non-returnable), these items may not be eligible for returns. Please review the product description before purchasing.

If you have any questions or concerns regarding your order or our return process, our customer service team is here to help. Please reach out to us at sales@titaniumdynamics, and we’ll be happy to assist.